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Explore key insights and answers crafted to inspire clarity and confidence.
How long does shipping take?
Shipping typically takes 10-15 business days from the time your order is processed. Please note that processing times are usually 2-5 business days. You will receive a tracking number as soon as your order is shipped.
What should I do if my product is damaged or defective?
If your item arrives damaged or defective, please take photos of the product and its packaging and contact our customer support team within 7 days of delivery. We’ll resolve the issue with a replacement, refund, or store credit.
Can I cancel or modify my order after placing it?
Orders can only be modified or canceled within the first 24 hours after placing them. After this, the order processing begins, and changes may not be possible. If you need help, please reach out as soon as possible.
What should I do if I provided the wrong shipping address?
Answer DIf you’ve entered an incorrect address, please contact us immediately. If your order hasn’t been processed yet, we’ll do our best to update the address. Unfortunately, once an order is shipped, we cannot change the destination.escription
What happens if my package is lost during shipping?
Answer DescrIf your package is lost in transit, we’ll work with the shipping carrier to locate it. If it cannot be found, we’ll issue a replacement or a full refund. Please contact our customer support team if your tracking shows no updates for more than 15 business days.ption
What happens if I’m not satisfied with my purchase?
Your satisfaction is important to us! If you’re not happy with your purchase, contact us within 30 days of receiving the product. We’ll work with you to arrange a return, exchange, or refund, depending on the situation.